Maruti Suzuki today introduced an online digital platform for booking of cars and the convenience of doorstep delivery. Customers can experience the convenience of booking their cars or even personalizing through the company’s websites. Customers can explore the entire product portfolio and electronically personalize cars by a mix and match of accessories. All the documents for vehicle purchase can also be submitted digitally, Maruti Suzuki said in a statement.
The carmakers are also offering the convenience of doorstep delivery of cars.
- All staff visiting the customer’s home will follow safety protocols – including wearing masks and carrying sanitizers.
- Only one person (driver) and the customer relationship manager can sit during the test drives. The relationship manager will be seated at the rear to encourage social distancing.
- All cars will be fully disinfected before delivery.
- In case of delivery from showrooms, limited persons would be encouraged.
- The showrooms will have hand-sanitizers at every touchpoint
- The health of all employees is being monitored through a wellness app every day. Employees who report good health for at least 14 consecutive days would be allowed to resume work. This app works in conjunction with the Government of India’s Aarogya Setu app to track health status for all staff.
- Thermal scanning, availability of sanitizers, staggered lunch timings, and compulsory wearing of face masks throughout the working hours and commutation will also be implemented.
- Maruti Suzuki has conducted a detailed training of its dealerships staff across the country towards maintaining a hygienic environment for customers.
Maruti Suzuki network comprises 3,086 showrooms across 1,964 towns and cities. The opening of showrooms will depend on permission from local authorities. The car manufacturers have also introduced safety guidelines for its employees and dealerships.
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